Support FAQs
We have defined a process of data gathering to reduce the impact on your business. Any information you can provide will expedite the resolution of the i...
Mon, 28 Jan, 2019 at 5:02 PM
Determining Level of Severity To best coordinate and calibrate a response to your issue, it is helpful to understand the impact of a problem on your busin...
Mon, 28 Jan, 2019 at 4:53 PM
You can contact Benefit support through the following channels: Web Portal To open or follow-up on support tickets, find documentation, and reach...
Mon, 28 Jan, 2019 at 5:03 PM
The following best practices will assist us in providing the highest quality response in the least amount of time: Submit problems through the Benefit...
Mon, 28 Jan, 2019 at 5:05 PM
Hours of Operation Benefit Support is available 24 hours a day, 7 days a week, 365 days a year. Your request will be immediately confirmed and rout...
Mon, 28 Jan, 2019 at 4:57 PM
We work with original equipment manufacturers (OEMs) to provide rapid, industry leading support on Bunch-branded appliances and the software that runs on th...
Mon, 28 Jan, 2019 at 5:01 PM
In the event you experience a problem or failure, you may submit details of the issue through any of the following support lines: The Benefit portal a...
Mon, 28 Jan, 2019 at 5:06 PM
In the event you discover a code defect, you may submit details of the defect through any of the following support lines: The Benefit portal at http:/...
Mon, 28 Jan, 2019 at 5:07 PM
You may submit technical questions through any of the following support lines: The Benefit portal at http://support.bunchenterprise.com 24/7 telep...
Mon, 28 Jan, 2019 at 5:09 PM
If you feel at any point during the service request that we did not uphold our commitments to you or your organization, you may submit escalation requests t...
Mon, 28 Jan, 2019 at 5:10 PM