If you feel at any point during the service request that we did not uphold our commitments to you or your organization, you may submit escalation requests through any of the following support lines:
The Benefit portal at http://support.bunchenterprise.com
24/7 telephone support at +1 (855) 855-7756
Via email at [email protected]
Initializing an Escalation Request
While contacting one of our service representatives, you may do one or all of the following:
Explain the business impact
Indicate that you would like to raise the severity level, as described in the "How do I determine my level of business impact?" section.
Request to speak with a manager
If further escalation is required, please file a complaint through any available support line
What to Expect After Submitting an Escalation Request
A support representative will reach out to set up a call as soon as possible. You will also receive:
A confirmation from support resources
If possible, an estimated time to resolution